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Customer Service

Contact WSS:


Address:
13425 S. Figueroa St.
Los Angeles, CA 90061

Ways to Reach Us:
Toll Free:
Email: help@shopwss.com

Hours of Operation:
Monday to Friday, 9:00AM -
6:00PM (PST)

 
 

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FAQ's

FAQ Categories

Questions And Answers

Ordering

How do I make a purchase online?

Unfortunately at this time our web site is under construction and we are unable to process orders online. We apologize for the inconvenience. If you have questions or concerns, please contact our Customer Service Department at 1(855) 746-7977.

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How can I change or cancel my order?

Any changes to your order, please contact customer service at 1 (855) 746-7977.

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Do you charge sales tax?

Federal and state law requires that ShopWSS pay taxes in those states where we maintain a physical presence. At this time, residents of California are charged sales tax.

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Do you take phone orders?

No phone orders will be taken during the website re-development period.

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Shipping and Delivery

How do I track my order?

 

Once your order has been placed and approved by our credit card processor or paypal an email will be sent to you with your confirmation number. Once your order is shipped, you will receive an email with the tracking number information. Visit UPS.com to enter your tracking number for shipping updates. Please keep the email with tracking information for further tracking until you receive ALL of your packages.

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How can I check the status of my order?

Please contact Customer Service at 1-(855)746-7977.

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How can I track delivery of my purchase?

You should receive a tracking number from us 24-48 hours of your order.

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What are your shipping options?

Our shipping options are subject to change

  • Ground Delivery – 9.95
  • 2nd Day Delivery – 24.95
  • Next Day Delivery – 34.95

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Do you ship outside of the United States?

At this time we are not shipping outside the U.S.

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Do you ship to Military APO & FPO or PO Box addresses?

Unfortunately, at this time we are not able to ship to APO or FPO addresses or to PO Boxes.

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Returns and Exchanges

How do I change/exchange an order?

If you would like to exchange an item for another style or you need a size exchange simply call customer service at 1-(855)746-7977

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What is the return policy?

If for any reason, you are not satisfied with your online purchase, Shopwss will accept returns of products that are UNWORN within 30 days from the date of your online purchase. Merchandise must be returned in the original packaging to receive full credit. Items purchased with a special discount or coupon may result in an adjusted refund amount. Gift Cards cannot be returned.

 

Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in original condition, to ensure full credit.

Send the return package to the following address:

ShopWSS.com

Attn: Returns Department

17817 Valley View Avenue

Cerritos, CA 90703

 

Most refunds are processed within 7 business days once the merchandise is received at our warehouse. Credit for the returned item(s) will be posted to your credit or debit card account in accordance with your financial institution's procedures. A confirmation email will be sent for your records.

Availability of items can change. Other restrictions may apply. Shipping charges are not refundable. We will pay all return shipping fees for defective or mishandled merchandise. Online orders  may be returned at any WSS location.

For more details, see ShopWSS Return Policy

Orders shipped outside of the U.S. are handled by our trusted third-party company, GlobalShopex.com All inquiries for an international order should be directed to GlobalShopex at customerservice@globalshopex.com or (786)314-7141. 

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Can I make a return at a store?

Items that are purchased online can be returned in store or by contacting Customer Service at 1(855) 746-7977.

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How do I return an item by mail?

Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in original condition, to ensure full credit.

Send the return package to the following address (unless your packing slip directs otherwise):

ShopWSS.com

Attn: Returns Department

17817 Valley View Avenue

Cerritos, CA 90703  

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Can I return merchandise that has been worn?

Merchandise worn cannot be returned. Only merchandise that is in their original condition will be accepted.

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Methods of Payment

What methods of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, Paypal, and debit cards for all orders. During the checkout process, you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we have received verified your payment. WSS wont process orders until the verification process is completed.

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What forms of payment do you accept?

We currently accept Visa, Mastercard, American Express, Discover, and Paypal

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Receiving Emails

How do I sign up for email offers?

Although we are temporarily suspending our online ordering, you can still sign up for in-store coupons (for those in Southern California, Bakersfield, and Fresno.) To receive promotions, offers, coupons and other specials you may subscribe (Opt-In) to the WSS Email Exclusives mailing list for FREE! CLICK HERE

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Legal

About California Civil Code Section 1789.3

 

Under California Civil Code Section 1789.3, California website users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted by telephone at (800) 952-5210.

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About California Proposition 65

 

Attention California residents. Proposition 65 Warning

You may see the following label on our product(s).

PROPOSITION 65 WARNING:
This product may contain chemicals known to
the State of California to cause cancer and/or
birth defects or other reproductive harm.
Do not allow children to mouth or chew.

Proposition 65 is the California Safe Drinking Water and Toxic Enforcement Act of 1986. Any company that operates in California, sells products in California, or manufactures products that may be sold in or brought into California is subject to Proposition 65. Since our products are sold in California, Proposition 65 applies to us.

Proposition 65 requires warning labels on any product that may contain any of 600-plus elements that the California Air Resources Board considers a carcinogen or a reproductive toxicant. These elements include lead, brass, PVC and a multitude of other everyday elements.

Many of the elements listed under Proposition 65 are common everyday items. The list of elements evolves and is periodically updated. Elements are added to the list, some elements are removed. It is excessively difficult to keep track of the changing list of elements so we feel safer including this label on these particular products. The label does not necessarily indicate our products will cause you to contract cancer or reproductive harm if used as designed, but that the product contains chemicals which are on the list of elements under California State Proposition 65.

For more information about Proposition 65 visit the Office of Environmental Health Hazard Assessment and for a list of elements listed under Proposition 65 visit: http://www.oehha.ca.gov/prop65/prop65_list/Newlist.html

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Groupon and Living Social Deals

Living Social and Groupon Deals for ShopWSS.com

Limit 2 per person, may buy 2 additional as gifts. Vouchers may be redeemed Online only. Shipping not included, may not use voucher value toward shipping. Must use promotional value in 1 visit. Vouchers cannot be combined with other promotions.

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Can I combine multiple Deal vouchers?

Only one voucher may be redeemed per transaction.

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Why can’t I apply the Newsletter promo code along with my Groupon or Living Social voucher?

Groupon and Living Social cannot be combined with other promotions including the Newsletter signup.

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Why is it charging me shipping if my order is over 50 before the promotion code?

The free shipping threshold is applied after the discount.

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I placed an order using my Groupon or Living Social voucher, when will it ship?

Typically during Living Social and Groupon deals we experience large surges in orders. Expected ship date is 7-9 business days from order date.

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