FAQ's

How do I make a purchase online?

To purchase online you would need to create a first time account, this process is easy and FREE!. By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

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How can I change or cancel my order?

Shopwss.com does not guarantee that an order can be changed or cancel once it has been processed. Once you have clicked on Place Order the order will be processed. However, you may call customer service immediately if for any reason you would like to make a change or exchange an item. If you would like to purchase additional items to the order you have placed, please create a new order. Cancel orders will be treated as a return if the order has been processed.

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Is it safe to shop on your website?

ShopWSS utilizes many safety features to ensure that your shopping experience is secure and your information protected. In addition to using a Secure Sockets Layer (SSL) to encrypt your connection, ShopWSS uses VeriSign as another layer of encryption, McAfee to certify ShopWSS’ security, and Authorize.net to ensure that transactions are processed securely.

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Do you charge sales tax?

Federal and state law requires that ShopWSS pay taxes in those states where we maintain a physical presence. At this time, residents of California are charged sales tax.

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Why is my promotional code not working?

There are several reasons why a promo code may not be working on our website:

• The specific promotion can only be applied toward a specific type or selection of products (for example: a sandals sale, or womens’ product sale)
• The promo code was only valid during a specific period of time that has subsequently ended
• Some of the items in your cart may not be eligible for discounts and promos (specifics may vary with promo)

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Do you take phone orders?

Yes, we do. Please contact our customer service department 1.800.276.2002 for more information.

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How do I create an account?

To create and account you will register as a new user, this process is easy and FREE. Simply click on the the My Account link at the top of the page, complete the form and you're done. This process is required only one time. Save your username and password for future reference to purchase orders.

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How do I access my account information?

You may access your account anytime by clicking on My Account at the top of the page. Once you click on My Account, you will need to enter your email address and password.

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How do I track my order?

Once your order has been placed and approved by our credit card processor or paypal and email will be sent to you with your confirmation number. Once your order is shipped, you will receive an email with the tracking number information. Visit UPS.com to enter your tracking number for shipping updates. Please keep the email with tracking information for further tracking until you receive ALL of your packages.

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How can I check the status of my order?

You can check the status of your order by going to the “My Account” section at the bottom of the page and selecting the “Order Status” link. Once there you will be asked to provide your Order Number and Billing Zip Code which will enable you to check the status of your order.

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How can I track delivery of my purchase?

You should receive a tracking number from us 24-48 hours of your order.

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What are your shipping options?

Our shipping options are subject to change

• Ground Delivery – 9.95 (0 for orders over $50)
• 3rd Day Delivery – 14.95
• 2nd Day Delivery – 24.95
• Next Day Delivery – 34.95

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Do you ship outside of the United States?

Currently, we only ship within the continental United States, Hawaii, and Puerto Rico.

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Do you ship to Military APO & FPO or PO Box addresses?

Unfortunately, at this time we are not able to ship to APO or FPO addresses or to PO Boxes.

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How do I change exchange an order?

If you would like to exchange an item for another style or you need a size exchange simply call customer service for instructions. Exchanges are processed like a return and reissued as a new order. You will receive full credit for returned merchandise once it is received and inspected. A separate charge will be processed for the new order. Please contact customer service.

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What is the return policy?

If for any reason, you are not satisfied with your online purchase, Shopwss will accept returns of products that are UNWORN within 60 days from the date of your online purchase. Merchandise must be returned in the original packaging to receive full credit. Items purchased with a special discount or coupon may result in an adjusted refund amount. Gift Cards cannot be returned.

Before returning merchandise to Shopwss- Warehouse Shoe Sale, you are required to obtain a Return Merchandise Authorization (RMA) number from our Customer Service Department. Returns without a RMA number attached on the package will not be accepted; we will not be responsible for losses of any kind.

Most refunds are processed within 7 business days once the merchandise is received at our warehouse. Credit for the returned item(s) will be posted to your credit or debit card account in accordance with your financial institution's procedures. A confirmation email will be sent for your records.

Availability of items can change.Other restrictions may apply. Shipping charges are not refundable. We will pay all return shipping fees for defective or mishandled merchandise. Online orders cannot be returned at any WSS location.

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Can I make a return at a store?

Items that are purchased online can NOT be returned in store to return an item please contact customer service

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How do I return an item by mail?

To return an Item by mail you must first contact customer service, all return items must be return to the address below:

Attn: Online
13425 S. Figueroa St
Los Angeles, CA 90061

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Can I return merchandise that has been worn?

Merchandise worn cannot be returned. Only merchandise that are in their original condition will be accepted

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What is your return policy?

If for any reason, you are not satisfied with your online purchase, WSS will process a return or exchange for your unworn purchase within 60 days of your purchase date. For more details, see ShopWSS Return Policy

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What methods of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, Paypal, and debit cards for all orders. During the checkout process, you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we have received verified your payment. WSS wont process orders until the verification process is completed.

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What forms of payment do you accept?

We currently accept Visa, Mastercard, American Express, Discover, and Paypal

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How do I sign up for email offers?

To sign up for email simply join our email exclusives.To receive promotions, offers, coupons and other specials you may subscribe (Opt-In) to the WSS Email Exclusives mailing list for FREE!

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How can I receive discounts and updates on great promotions and sales on ShopWSS?

Joining our email list is the best way to get updates from ShopWSS. We also have flash sales, contests, and other promotions which we inform people of through social media. Follow us on Facebook and Twitter and be the first to know of our great promos

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