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Customer Service

Contact WSS:


Address:
13425 S. Figueroa St.
Los Angeles, CA 90061

Ways to Reach Us:
Toll Free:
Email: help@shopwss.com

Hours of Operation:
Monday to Friday, 9:00AM -
6:00PM (PST)

 
 

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Shipping

United Parcel Service (UPS) is a proud partner of ShopWSS and is the exclusive carrier for all outbound packages.

Residents of Alaska and Hawaii are not eligible for Standard Shipping. Hawaii, Alaska and Puerto Rico orders will be shipped via UPS 2nd Day Air. Note, shipments to Hawaii and Puerto Rico may be delayed an additional day.


How Much Does Shipping Cost?
To provide our customers with the best shopping experience possible, we've made our shipping calculations easy. We charge a flat rate of $9.95 for Standard deliery no matter how many shoes you have in your baket! 2nd Day Air is also available for $24.95 while Next Day Air is at $34.95. Shipping is automatically calculated before you submit your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered a choice of shipping methods and prices.

Shipping to P.O. Box Address
At present, ShopWSS does not ship to P.O. boxes. Please be sure to provide a physical address to ensure delivery.

Order Processing Times
Standard Delivery orders generally ship within 1-2 business days of order confirmation, subject to complete order verification. Some orders require additional handling time to ship.

Expedited delivery orders (2nd Day Delivery and Next Day Delivery) received before 12pm Eastern Standard Time (EST) on any business weekday are processed and shipped the same day, subject to complete order verification. Orders received after 12pm Eastern Standard Time (EST) on any business weekday will be processed and shipped the next business day. Orders received over the weekend or on a holiday will be shipped the following business day. Some orders require additional handling time to ship.

Estimated Delivery Time
Delivery time varies by location and weather conditions. UPS Ground orders typically take anywhere from 2-6 business days to deliver. Please visit UPS.com for the latest estimates.

 
 
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